If you have encountered any kind of discrimination, harassment, or judgment in exploring healthcare enrollment options or accessing health care, your rights have been violated. The ACA prohibits discrimination based on sexual orientation and gender identity. Every person has a right to expect confidential, safe, and non-judgmental services in trying to navigate these new healthcare options.
If you feel you've been treated unfairly, you can make a complaint directly to your state's marketplace or your state's insurance department. You can also file a complaint with the Office of Civil Rights at the U.S. Department of Health and Human Services. If you receive a denial of coverage for services that should be included under your plan, you have the right to appeal the denial by contacting your insurance company or your state's department of insurance.
A number of LGBT groups are tracking barriers and challenges that LGBT individuals and families experience during enrollment in the ACA to inform their legal strategies, organizing, and advocacy work. Please consider sharing your experience with organizations like:
Equality New Mexico: (505) 224-2766
Family Equality Council: (202) 496-1285
Lambda Legal: (866) 542-8336
National Center for Lesbian Rights Helpline: (800) 528-6257
Southwest Women's Law Center: (505) 244-0502
Transgender Law Center: (415) 865-0176 x 308
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